Monday, 3 December 2012
Adventures 5 - You don't want to know... you really don't want to know....
Monday December 3rd 2012
Monday December 3rd 2012
Well it started off badly and descended after that.
Having spent 15 minutes on the phone to Barclays being told
every 30 seconds that my call was important to them and did I know that I could
find answers on their website, I decided I’d try online chat (“ooh how very 21st
century”, I thought). Kasheeda Mirav answered my online chat request (really
they must make these names up) but to be fiar she/he was very helpful….right up
to the point where they suggested I walk to my nearest Barclays branch, thereby
rendering the last now, 25 minutes a complete and utter waste of time !!!! Did
I want to fill out their questionnaire and was there anything else they could
help me with… I neglected to answer at that point….
Mark has just phoned me to say that every time he tries to print
the project page from our rather expensively developed online project
management, crm and quotes system his internet explorer crashes. I hop on to
his PC and he tells me that he right clicks on the web page and selects print.
When I ask him why he’s trying to print this luminous green page in the first
place since this is a fully online system, he tells me, it’s so they can put
something in the filing cabinet folder for the project. Apart from the fact
that this £30k + piece of software was developed so they didn’t have to use
filing cabinets anymore, we’ve even put a big print button on the page so that
they CAN print something out when it’s needed. I’m losing the will to live… I
feel like I’m dragging the entire company up mount Everest and they’re all
attached to me with little pieces of cotton.
Never ever underestimate the capacity of individuals to
completely and utterly miss the point……sigh
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